Until now, ExoCall evaluated every call using the conversation transcript — the text version of what the AI and the caller said. That works well, but it misses something important: the way a caller speaks. Hesitation before answering. An excited tone when they hear the price. A flat, disengaged voice that no amount of prompt-engineering can detect from text alone.
With ExoCall's new call recording feature, every call is now captured in full — and Gemini listens to the actual audio to score your leads, not just the words.
Key Takeaway
ExoCall now records every inbound and outbound call automatically, lets you play it back in the dashboard, and sends the actual audio — not just the transcript — to Gemini for lead scoring. Because audio captures tone, hesitation, and emotion, lead scores become far more accurate, especially in Indian languages where the same words can carry very different meaning.
What's New
Automatic recording for all calls
Every inbound call, outbound campaign call, and scheduled callback is now recorded automatically via Exotel. No configuration needed — recording is enabled by default.
Listen directly in the dashboard
Open any call log, expand the row, and hit play. The audio streams right there in the browser — no downloads, no switching apps, no expired links.
Gemini analyses the audio, not just the text
After each call, Gemini receives the actual MP3 recording and evaluates it — detecting tone, emotion, hesitation, and engagement that a text transcript cannot capture.
Automatic fallback
If a recording is unavailable for any reason, analysis automatically falls back to the transcript — so lead scoring is never skipped.
Why Audio Analysis Is Better Than Transcript Analysis
Text transcripts are useful — but they flatten human speech into words, stripping out everything that makes a conversation meaningful. Consider two callers who both say "Let me think about it."
Caller A — transcript says:
"Let me think about it."
Transcript analysis: neutral → warm lead
Audio reality: flat, disengaged, clearly not interested — cold lead
Caller B — transcript says:
"Let me think about it."
Transcript analysis: neutral → warm lead
Audio reality: excited, asked follow-up questions, clearly interested — hot lead
Both callers said the same words. Only the audio reveals the difference. Gemini's audio understanding picks up on prosody — the rhythm, stress, and intonation of speech — to give you a more accurate read on where each lead actually stands.
For Indian languages in particular — where the same phrase in Hindi or Gujarati can mean very different things depending on how it's said — this is a significant improvement in lead quality.
How It Works, Step by Step
- 1
Call is made or received
ExoCall dials the lead (outbound) or answers an incoming call (inbound). Recording is enabled automatically on every call.
- 2
Conversation happens
The AI agent conducts the full conversation. The transcript is saved in real time to the call log as usual.
- 3
Call ends — recording is processed
Exotel processes the audio recording. Within 60 seconds of the call ending, ExoCall fetches the recording URL from Exotel's API.
- 4
Gemini analyses the audio
The recording is sent directly to Gemini. Gemini listens to the full call and returns: lead label (Hot/Warm/Cold), lead score (1–5 stars), sentiment, intent, objections, call summary, and key insight.
- 5
Results appear in your dashboard
Open the Call Logs page. Expand any row to see the audio player, the AI-generated analysis, and the full transcript side by side.
What You Get in the Dashboard
Every call log now has an expandable row that shows everything in one place:
Which Calls Are Recorded
| Call Type | Recorded | Audio Analysis |
|---|---|---|
| Inbound calls (customer calls your number) | ✓ | ✓ |
| Outbound campaign calls (bulk dialling) | ✓ | ✓ |
| Scheduled callbacks (AI calls back on request) | ✓ | ✓ |
| Manual outbound calls | ✓ | ✓ |
Privacy and Storage
Call recordings are stored securely by Exotel — your existing telephony provider. ExoCall fetches the audio on-demand using your Exotel API credentials, meaning recordings are only accessible to authenticated users on your account. No audio is stored on ExoCall's servers.
The audio sent to Gemini for analysis is transmitted inline and not retained after the analysis completes — in line with Google's API data handling policies.
Bottom Line
A lead score based on words alone is incomplete. The same sentence can mean completely different things depending on how it was said. By sending the actual recording to Gemini — not just the transcript — ExoCall gives you a more accurate picture of every lead, every time.
Combined with the in-dashboard audio player, you now have everything you need to review, understand, and act on every call without leaving ExoCall.
Available now for all ExoCall accounts
Call recording and audio AI analysis are live for all accounts connected to Exotel. No additional setup required — recording is enabled automatically on every new call from today.
Frequently Asked Questions
Does ExoCall record every call automatically?
Yes. ExoCall automatically records every inbound call, outbound campaign call, scheduled callback, and manual outbound call via Exotel. Recording is enabled by default with no configuration required, and you can play any recording back directly in the dashboard.
How does ExoCall use AI to analyse call recordings?
After each call, ExoCall sends the actual audio recording to Gemini, which listens to the full call — not just the transcript — and returns a lead label (Hot, Warm, Cold), a 1–5 star lead score, sentiment, intent, objections, a call summary, and a key insight. Analysing the audio captures tone, hesitation, and engagement that text transcripts miss.
Why is audio analysis better than transcript analysis for lead scoring?
Two callers can say the exact same words — "Let me think about it" — but mean completely different things. A transcript flattens both into neutral text, while the audio reveals whether the caller was flat and disengaged (cold) or excited and interested (hot). Gemini reads prosody — rhythm, stress, and intonation — for a more accurate lead score, which matters especially in Indian languages where tone changes meaning.
Where are ExoCall call recordings stored and are they private?
Call recordings are stored securely by Exotel, your existing telephony provider. ExoCall fetches the audio on-demand using your Exotel API credentials, so recordings are only accessible to authenticated users on your account — no audio is stored on ExoCall's servers. Audio sent to Gemini for analysis is transmitted inline and not retained after analysis completes.