AI Calling Features to
Automate Every Call
ExoCall combines Gemini Live AI with Exotel telephony to give you the most complete AI calling platform built for Indian businesses — voice AI in 12 languages, post-call lead scoring, bulk campaigns, call recording, and WhatsApp follow-ups in one dashboard.
Get a Live DemoAI Voice Agent
Handles calls naturally, understands context, and never puts callers on hold. Always available, always polite — powered by Gemini Live.
12 Indian Languages
Detects and switches to the caller's language automatically. Hindi, Gujarati, Tamil, Telugu, Marathi, Bengali, and more.
Inbound + Outbound
Answer incoming calls and run outbound calling campaigns from one unified dashboard. Scale your reach without scaling your team.
Call Transcripts
Every conversation saved word-for-word in a chat-style view. Review what was said, spot issues, and improve your AI script instantly.
Post-Call AI Analysis
After every call, AI scores the lead (Hot / Warm / Cold), detects the call outcome, recommends the next action, drafts a WhatsApp follow-up, and even QA-rates the AI agent itself.
Caller Memory
AI recalls past call summaries for returning callers — personalizing every interaction. Toggle per-client and pair with lead notes for deeper context.
Bulk Campaign Calling
Upload a CSV and the AI dials every lead automatically — with adjustable concurrency, IST calling hours, auto-pause outside the window, and failed-lead retry on the next day.
WhatsApp Integration
AI sends WhatsApp messages mid-call via Meta, Interakt, AiSensy, WATI, or Twilio — share brochures, links, and confirmations without the caller switching apps.
Voice Personalization
Choose from 10 Gemini AI voices (Aoede, Puck, Fenrir, Kore, Lyra, and more) and set a custom agent persona — name, gender, age, and tone.
Smart Silence Detection
Configurable silence timeout auto-ends calls in three scenarios: AI never greeted, lead never responded, or lead went quiet mid-conversation — no wasted call minutes.
Instant Exotel Setup
Connect your existing Exotel account and go live in under 10 minutes. Paste your credentials in Settings — no coding required.
Call Recording
Every inbound and outbound call is automatically recorded and stored. Listen to any call directly from the dashboard — no downloading, no leaving the app.
Audio AI Analysis
After each call, Gemini listens to the actual recording — not just the transcript — to score leads, detect tone and emotion, and generate richer call summaries.
Public API & Webhooks
Push leads in from your CRM with one API call and get every AI-analysed result pushed back via signed webhooks — no polling, no CSV exports, no manual copy-paste.
Post-Call AI Analysis
After every call, ExoCall automatically analyses the conversation using Gemini AI — with full context of the call's purpose, campaign, and the caller's history. No human review required.
- Lead Scoring — Rates every lead as Hot, Warm, Cold, Callback Requested, or Not Interested.
- Call Outcome & Goal — Detects voicemails, wrong numbers, and early hang-ups — and whether the call achieved its stated purpose.
- Next Action & Follow-Up Draft — Recommends the concrete next step and drafts a ready-to-send WhatsApp follow-up in the caller's own language.
- Customer Details Capture — Extracts the name, city, budget, and competitor mentions the caller shared — straight into the call log.
- AI Agent QA — Rates the AI agent's own performance 1–5 and lists questions it couldn't answer, so your script improves every week.
- Sentiment, Intent & Objections — Detects mood and intent, summarises the call, and flags every objection raised.
Caller asked about JEE batch fees and schedule. Expressed strong interest in enrolling for the upcoming session. Requested a callback to confirm enrollment.
Send scholarship options on WhatsApp today; call back Thursday 11am to confirm enrolment.
Previous call context injected into prompt
AI greets the returning caller by name and references their previous inquiry.
Caller Memory
Every time a caller rings back, ExoCall fetches their last 3 call summaries and injects them into the AI prompt — so the agent never asks the same questions twice.
This creates a personalized, context-aware experience that feels like talking to a dedicated agent who actually remembers you.
Bulk Campaign Calling
Upload a CSV with hundreds of leads and ExoCall dials them automatically — with a custom script per campaign, adjustable concurrency, IST calling hours, and automatic retry for failed leads at the start of each new calling window.
- CSV Upload — Upload phone, name, and notes columns — header row auto-detected.
- Calling Hours (IST) — Set a start and end time. Campaign auto-pauses outside this window.
- Failed Lead Retry — Leads that failed to connect are automatically retried the next window.
- Pause / Resume / Edit — Change the name, concurrency, script, or calling window at any time.
- Live Progress — Real-time stats: total, pending, reached, and failed — per campaign.
115
Done
27
Failed
58
Pending
WhatsApp sent mid-call
Provider: Interakt
To: +91 98765 43210
Template: product_details
Body: "JEE 2025 batch starts 5 May, fee ₹45,000, enroll at exo.link/jee"
Customer receives the message on WhatsApp while still on the call.
WhatsApp Integration
The AI can send WhatsApp messages to the caller during the call — no separate follow-up needed. Share brochures, links, pricing, or booking confirmations instantly.
Supports Meta (WhatsApp Cloud API), Interakt, AiSensy, WATI, and Twilio. Configure once in Settings — the AI decides when and what to send based on the conversation.
Public API & Webhooks
Connect ExoCall to your CRM, website forms, or internal tools. Push a lead in with one API call and the AI dials it immediately — then every analysed result is pushed back to you the moment it's ready.
- REST API with Bearer keys — Create and revoke API keys in Settings. Trigger calls, add campaign contacts in bulk, and query call history.
- call.analyzed webhook — Lead label, score, summary, next action, and full transcript POSTed to your URL — usually within a minute of hang-up.
- HMAC-signed deliveries — Every webhook is signed with your endpoint secret (SHA-256), with automatic retries on failure.
- No polling, no CSV exports — Call results land in your CRM on their own — your team never copy-pastes a call log again.
Push a lead — AI calls it immediately
{ "phone": "+919876543210",
"name": "Ravi",
"purpose": "Follow up on demo request" }
Result pushed back after the call
{ "lead_label": "hot", "lead_score": 4,
"summary": "Wants EMI option...",
"analysis_extra": { "next_action": "..." } }
ExoCall Features, Explained
How does ExoCall's post-call AI analysis work?
After every call, ExoCall sends the recording (or transcript) to Gemini AI along with the call's context — its purpose, campaign, duration, and the caller's previous call history. The AI returns a lead label (Hot, Warm, Cold, Callback Requested, or Not Interested), a 1–5 lead score, sentiment, intent, a call summary, objections, the call outcome (including voicemail and wrong-number detection), whether the call's goal was achieved, a recommended next action, a ready-to-send WhatsApp follow-up draft, captured customer details, and a QA rating of the AI agent itself — all automatically, with no human review required.
Does ExoCall have an API and webhooks for CRM integration?
Yes. ExoCall has a public REST API with Bearer-token keys you create in Settings → API & Webhooks. You can push a lead from your CRM or website form and the AI calls it immediately, add up to 1,000 contacts to a campaign in one request, and query call history. Webhooks push every call.completed and call.analyzed event to your URL — signed with HMAC-SHA256 and retried automatically on failure — so results flow into your CRM without polling.
Can the AI send a WhatsApp message during a call?
Yes. ExoCall can send WhatsApp messages to the caller mid-call — sharing brochures, pricing, links, or booking confirmations without the caller switching apps. It supports Meta WhatsApp Cloud API, Interakt, AiSensy, WATI, and Twilio, and the AI decides when to send based on the conversation.
How does bulk outbound campaign calling work?
You upload a CSV of leads (phone, name, notes) and ExoCall dials each one automatically using a custom script. You control concurrency, set IST calling-hour windows that auto-pause outside the window, and failed leads are retried automatically in the next window. Live stats show total, pending, reached, and failed leads per campaign.
What is caller memory and how does it personalise calls?
Caller memory means that when a previous caller rings back, ExoCall fetches their last 3 call summaries and injects them into the AI prompt. The agent greets returning callers by name, references their earlier inquiry, and never repeats the same questions — creating a personalised, context-aware experience.
How many Indian languages does the AI voice agent support?
ExoCall supports 12 Indian languages including Hindi, English, Gujarati, Tamil, Telugu, Marathi, Bengali, Kannada, and Hinglish. The AI automatically detects the caller's language and can switch mid-conversation.
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