AI Calling Features to
Automate Every Call

Yes. When a caller asks to speak to a person, the AI politely hands the call over to your team. You add up to 5 team numbers (rung in order) and your transfer hours (IST) in Settings, and ExoCall sets up the phone flow for you. Your team member hears a short whisper of why the caller wants to talk before being connected. Outside transfer hours, the AI takes a message instead, and every transferred call is marked in your call logs.

Yes. If a caller asks not to be called again, ExoCall adds their number to your Do Not Call list automatically, and you can add or remove numbers yourself on the Do Not Call page. Numbers on the list are skipped by campaigns, callbacks, and API-triggered calls. Post-call analysis also flags compliance risks — such as no consent, complaint threats, or an agent overstating something — with a severity level, so you can review them from a Flagged Calls filter.

Usually within minutes. Paste your website address in Settings and ExoCall reads your site to draft the agent's persona, greetings, products, FAQs, and policies — it also lists anything it could not find. You review and edit before applying. A Get Started checklist walks you through the rest, and calls only start once your agent is fully set up.

After every call, ExoCall sends the recording (or transcript) to Gemini AI along with the call's context — its purpose, campaign, duration, and the caller's previous call history. The AI returns a lead label (Hot, Warm, Cold, Callback Requested, or Not Interested), a 1–5 lead score, sentiment, intent, a call summary, objections, the call outcome (including voicemail and wrong-number detection), whether the call's goal was achieved, a recommended next action, a ready-to-send WhatsApp follow-up draft, captured customer details, and a QA rating of the AI agent itself — all automatically, with no human review required.

Yes. ExoCall has a public REST API with Bearer-token keys you create in Settings → API & Webhooks. You can push a lead from your CRM or website form and the AI calls it immediately, add up to 1,000 contacts to a campaign in one request, and query call history. Webhooks push every call.completed and call.analyzed event to your URL — signed with HMAC-SHA256 and retried automatically on failure — so results flow into your CRM without polling.

Yes. ExoCall can send WhatsApp messages to the caller mid-call — sharing brochures, pricing, links, or booking confirmations without the caller switching apps. It supports Meta WhatsApp Cloud API, Interakt, AiSensy, WATI, and Twilio, and the AI decides when to send based on the conversation.

You upload a CSV of leads (phone, name, notes) and ExoCall dials each one automatically using a custom script. You control concurrency and set up to 3 IST calling slots a day (for example 10:00–14:00 and 17:00–19:00); the campaign pauses outside them, and each unanswered lead is retried when the next slot opens, up to 3 attempts. Numbers with a callback booked are skipped so nobody is called twice. Live stats show total, pending, reached, and failed leads per campaign.

Caller memory means that when a previous caller rings back, ExoCall fetches their last 3 call summaries and injects them into the AI prompt. The agent greets returning callers by name, references their earlier inquiry, and never repeats the same questions — creating a personalised, context-aware experience.

ExoCall supports 12 Indian languages including Hindi, English, Gujarati, Tamil, Telugu, Marathi, Bengali, Kannada, and Hinglish. The AI automatically detects the caller's language and can switch mid-conversation.